The Consumer Financial Protection Bureau (CFPB) has ordered Citibank, a major financial institution, to pay over a million dollars to potential customers who were racially profiled and treated unfairly. According to the CFPB, Citibank violated the Equal Credit Opportunity Act by denying services to a specific group of people based on their heritage. Specifically, the bank discriminated against Armenian Americans between 2015 and 2021 by denying their applications for retail credit cards and treating them as if they were likely to commit fraud because of their roots. The CFPB found that Citibank targeted individuals with surnames ending in “ian” and “yan,” as well as applicants in or around Glendale, California, which is home to a significant Armenian American population. The agency also discovered that Citibank employees received instructions from mid-level managers to identify applicants of Armenian descent and use various means to reject their applications. The bank even provided fake reasons for the rejections, blaming the applicants themselves. As a result of these discriminatory practices, the CFPB has ordered Citibank to pay $1.4 million to credit card applicants who were rejected due to their national origin, as well as a $24.5 million penalty. This case highlights the importance of fair treatment and equal opportunities for all individuals, regardless of their heritage.

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Geography	Middle East
Countries
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Relevance Score	1
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Companies	CFPB, Citibank
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